What Can I Expect?

Making An Appointment:  When you call (336.758.5273) or come to the UCC (117 Reynolda Hall), our front desk staff will assist you in scheduling an appointment for an Initial Visit. We offer same-day scheduling on a first-come first-served basis.

Your First Visit: Before your first visit to the counseling center you will be asked to spend about 15-20 minutes completing the initial visit paperwork. This will include an informed consent for services, a demographic questionnaire, and a screening instruments that assesses the most common psychological problems experienced by college students.

During your meeting, the clinician will review these materials and spend approximately 45-50 minutes discussing your presenting concerns with you. The clinician will listen to you to hear the issues that have brought you in, make recommendations for the types of services (either on- or off-campus) that might be appropriate to help, and develop a plan for follow up.

Follow Up Visits: The length and frequency of follow up visits to the UCC will be determined in consultation with your counselor.  Meetings typically last for either 25 or 45 minutes. Some students find relief by coming for 2-3 sessions to talk about something very specific, while others are unsure about how frequently or for how long they would like to attend sessions. If needed, the UCC will assist a student with connection to an off-campus provider or higher level of care.

Appointment Reminders: The UCC will send appointment reminders via email or text message the one business day before your appointment. All Monday appointments will receive a reminder on the preceding Friday. Please Note: Timeliness of appointment reminders are contingent on university operations and office closures.

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SMS Terms and Conditions

Agreement to Receive Text Messages
By providing your mobile number and indicating “Yes” it is okay to contact via SMS, you agree that the Wake Forest University Counseling Center/Safe Office (UCC) may send you scheduling-related SMS informational messages. Message timing will be related to when you have an upcoming scheduled appointment and/or when a scheduled appointment needs to be rescheduled.

Message and data rates may apply. 
You agree to notify us of any changes to your mobile number and update your account with us to reflect this change. You may do this at your first visit or any subsequent visit to our offices. By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice. 

STOP Information
You may unsubscribe at any time by updating your contact permissions in your electronic health record, notifying your counselor or the center’s administrative staff, or replying STOP to an appointment scheduling notification.

HELP Information
For additional information, contact the WFU Counseling Center/Safe Office 336-758-5273 or

Will I be charged for the text messages I receive? 
Though the UCC will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan. 

Privacy
Like your health information, your messaging consent data isn’t being shared, sold, or bought. Your information will not be shared with third parties or affiliates even if you opt-in to receive appointment reminders and other scheduling-related messages (e.g., closure due to inclement weather).  You may wish to also refer to the university’s privacy policy for devices connected to campus services.